TEAM LEARNING AND EMOTIONAL INTELLIGENCE by Susan Dunn
Studies show introducing an EQ program at your
business affects the bottom line positively
(http://www.eiconsortium.org ). People learn to:
– Make better decisions
– Communicate and work together more
effectively
– Develop tolerance and appreciation for
multiculture and diversity
– Manage constructive discontent
– Cope better and experience less stress
– Manage themselves and others better
– Become more productive and change-proficient
– Increase leadership skills
– Accommodate to both introverts and extraverts
– Become aware of mimetic changes
– Reach others with communication and learning styles different than their own
– Use solution-focused problem-solving, not
emotion-focused
A recent study in the Journal of Personality and
Social Psychology showed that “friendly” workers
were more productive. “Friendly” was defined as
the ability to read the nonverbal cues of others.
This is EQ in action!
What’s a good way to introduce new material like
this?
PHASE I
Start with a basic program such as The EQ
Foundation CourseŠ. It gives facts, information
and new terminology in a clear, direct manner.
EXAMPLE:
¡ Emotional Intelligence starts with self
awareness.
¡ Optimism is the facilitator of all the EQ
competencies.
PHASE II:
Then in group teleconference (The EQ Learning
Lab™) participants learn to take it to the next
level. This can also be done in person, of
course. We ask questions which require them to
apply what they’ve learned and think
independently, forming new conclusions, or
generating new options. This is all part of
developing your Emotional Intelligence. This is
EQ alive!
EXAMPLE:
¡ Given that Emotional Intelligence starts with
self-awareness, how likely is someone with a low
EQ to be able to judge the level of their own EQ
or someone else's?
¡ If men test (on average) significantly lower
than women in Social Responsibility, but
significantly higher than women in Stress
Tolerance, how can you motivate a team consisting
of both men and women to accept a volunteer
project to help the community?
¡ If the first rule of communication is to assume
you’ve been misunderstood, what’s a good way to
give instructions to a subordinate?
PHASE III
The next step is to ask the team to put their
Emotional Intelligence to use in a creative
project that’s hands-on.
EXAMPLE:
¡ Write a poem or haiku and set it to background
music
¡ Create a photo display, mural or collage on
the EQ competencies
¡ Design an exercise that facilitates team
conflict resolution
. Have a 'moot court' on accommodating to
introverts and extraverts
Giving an assessment such as the EQ-Map (
http://www.essisystems.com/associates/clickthru.cgi?id=susandunn ) before and after
is one way to measure progress. Another way
is to check in with group feelings; it’s emotional
intelligence after all! How do they now feel
about themselves, their work and their colleagues?
What feels different and why?
Why the team approach? Studies show the bottom line is
positively affected when the overall
Emotional Intelligence increases, not just that of
one person. (Reuven Bar-on, Ph.D.)
----------------------------
Susan Dunn, MA Clinical Psychology, The EQ Coach,
http://www.susandunn.cc. Individual and
executive coaching, EQ programs for businesses,
risk management programs, distance learning,
global affiliations. We offer The EQ Foundation
Course and The EQ Learning Lab. Mailto:sdunn@
susandunn.cc for free ezine. Put “EQ at Work”
for subject line. Call 210-496-0678 for
immediate attention. We design solutions to
your problems.
More articles on EMOTIONAL-INTELLIGENCE
An Interview with an EQ Expert about Autism and Male Intelligence
Developing Your Child's Emotional Intelligence
Team Learning And Emotional Intelligence
How Do You Know What Your EQ (Emotional Intelligence) Is?
How to Increase Your Child's Emotional Intelligence?
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