HOW TO BUILD AN ONLINE BUSINESS PART 4 by Terri Seymour
Customer service means different things to different
people, but we have to remember the bottom line -
treat each and every customer with respect and
courtesy ( no matter how difficult they may be).
Simply put, a business is nothing without customers.
Dealing with people can be hard, but we all know we
must be courteous and professional. You need to
accept the fact that you cannot please everybody. When
you come across one of these people you cannot please
no matter what you do, deal with them firmly, but
courteously and professionally.
Do not give in to that old adage - The Customer is
Always Right. This is definitely not true, but when
the customer is wrong, you must handle it properly.
Be as helpful as you can. Offer your expertise, advice
and support whenever possible. Learn to understand
what your readers/customers want and need. This will
help form a strong bond.
If you get the eternally nasty customer who will not
be consoled no matter what you do, do not lose
control or sink to their level. Remain calm but firm.
The customer is not always right no matter how much
they think they are. Do not lose control.
Offer fr.ee gifts/discounts to your customers to show
your appreciation.
Send the customer a personalized "Thank you"
Go the extra mile for your customer.
Realy listen to the customer. Talk TO them, not AT
them.
You need to actually care about your customer and
care about making sure they are satisfied with you
and your service and/or product. Do not just think of
the customer as another sale.
********************
Terri Seymour owns and operates http://www.MyOwnEzine.com
Learn to publish and promote your own ezine.
myownezine@subto.us
FREE Program to help you get subscribers.
http://myownezine.subto.us
Fr'ee MOE Ezine Publishing E'course
moe-mini-course@getresponse.com
More articles on ONLINE-BUSINESS
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How to Build an Online Business Part 1
How to Build an Online Business Part 2
How to Build an Online Business Part 4
How to Build an Online Business Part 5
How to Work at Home and Keep Your Sanity
Let's Get Back to Business
How to Build Credibility Online
How to Brand and Market Yourself and your Online Business on a 'Shoestring Budget' or even for FREE
Your E-Business Strategy: Is It Love Or Fear?
5 Top Tips For Attracting Targeted Traffic
Creating Content: The Easy Way
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